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TERMS AND CONDITIONS

These general terms are concluded on one hand by the company NGONE CREATIONS, SAS whose head office is situated at  24 rue des garmants - 92240 Malakoff - France, registered as  company in Nanterre under the number: 807 571 088 below called "Ngone" or "the seller", and on the other hand, by any natural or legal person wishing to proceed to a purchase via the web site www.ngone.fr called below "the customer".

The command involves the irrevocable membership in general terms of sale.

The Customer declares to have the capacity to conclude the present contract , to have the legal majority and not be under guardianship or supervision.

 

PRODUCTS

Products of the web site www.ngone.fr, are new. Ngone does not sell second-hand, defective products or quality lower than the standards offered on the market. Products are offered according to the stock. They are Nickel free.

Jewels being hand-made in the Parisian workshops, they can present differences of size and/or tints inherent to this type of manufacturing and to the peculiarity of every natural stone which remains unique.

The presented photos are the most faithful possible but cannot insure a complete similarity with the offered products, in particular colors and materials. These photos are not thus contractual and cannot engage the responsibility of the seller towards the buyer.

 

PRICES

The prices are indicated in euros, French taxes included, except cost of shipping.

The price must be entirely paid during the order. The seller reserves the right to modify at any time the sale prices appearing on its electronic catalog with the exception of any sale of a product concluded for the price posted on the site to www.ngone.fr

In the hypothesis of a delivery of products outside the French and EU territories, the customs taxes are in the exclusive responsibility of the Customer, unless otherwise specified. The Customer makes then a commitment to verify the possibilities of import of products ordered with regard to the territory of the country of delivery. In this case, The taxes of import will be chargeable to the costumer.

 

PAYMENT

The transactions are completely treated by Paypal.

The transmission of informations on the site www.ngone.fr takes place in a secured context using the current protocols on the Internet.

All the information of your account is used only for commercial relation with www.ngone.fr. This information is never shared with thirds parties or resold. Finally, your banking information is never in our ownership.

 

YOUR ORDER

After validation of your order on the site, you will receive by e-mail a receipt of your recapitulating all the information registered on the order form.

Handled under 1 or 2 busines days, your order is prepared with the biggest care, then sent. Even if we are dependent on our partners of delivery, we do our best for your parcel arrives in time.

Please contact us at our e mail adress, info@ngone.fr , for any request or information.

 

SHIPPING :

After processing to the order under 1 to 2 days, the product is shipped by mail l or in express according to your choice, to the address appearing on the order form.
We will add an invoice to your parcel.Ngone ships in all countries :

France and Monaco:

  • Standard Delivery Mail service - 3 to 4 business days departure - Postal charges and Packaging 4 to 6 €
  • Express Delivery by Chronopost - Fast delivery in 24 hours departure - Postal charges and Packaging 22€

EU & Switzerland :

  • Standard International Priority Mail – 3 to 6 business days departure - Postal charges and Packaging 7 to 10 €
  • Express International by Chronopost - 2 to 4 business days departure - Postal charges and Packaging 32€

Outre - Mer  :

  • Standard Delivery Mail service - 3 to 4 business days departure - Postal charges and Packaging 4 to 6 €
  • Express International by Chronopost  – 2 to 4 business days departure – Postal charges and Packaging 67€

Rest of the world :

  • Standard International Priority Mail – 3 to 6 business days departure - Postal charges and Packaging 8 to 12 €
  • Express International by Chronopost - 2 to 4 working days departure - Postal charges and Packaging 67€

For the non-EU countries, the delivery is based on DDU (Delivery Duty Unpaid). In this case, The taxes of import will be chargeable to the costumer.

 

CANCEL ORDER

You have changed your mind and wish to cancel your order?

E mail us at the latest 24 hours at the following adress : info@ngone.fr

If your parcel is still in our studio, we shall cancel imediatly the order , then proceed to the refund. See the process below for any return of a sent parcel.

 

RETURNS

You can change your mind! Exception made for the products in sale or on special offer neither taken back, nor exchanged, nor paid off.

You have 4 weeks deadline after the reception of your order to return us your purchases for exchange (within the limits of the available stock) or for refund without penalty if they do not suit.

The risks and shipping cost are in the exclusive responsibility of the buyer.

The product must returned in it state and originals packings. He must not have been used, nor have undergone by deterioration and be  perfectly clean.

For a maximum deadline of 30 days from the reception of the product in return, the seller will proceed to the refund. Count 7 days for an exchange.

To initialize the process of return, please contact us at this following e-mail address: info@ngone.fr
We shall be delighted to give you assistance for the process.

Our adress for returns : NGONE CREATIONS, 24 rue des Garmants - 92240 Malakoff - France

WHAT DO WE DO WITH YOUR INFORMATIONS?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@ngone.fr or mailing us at:
NGONE CREATIONS : 24, rue des Garmants - 92240 Malakoff - FRANCE

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

 SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
All the information of your account is used only within the framework of your commercial relation with www.ngone.fr. This information is never shared with third parties or resold. Finally, your banking information is never in our ownership. The transactions are completely treated by Paypal or by the module of secure payment

 COOKIES

 To improve our service, the site  www.ngone.fr can use cookies. It allows you to avoid identifying you to each of your visits. A cookie is a computer file stored in your hard disk, allowing to recognize you, without limit in time. You have the possibility of course to delete these cookies by deactivating their use in your browser.

 AGE OF CONSENT

 By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our customer services
at info@ngone.fr
or by mail at NGONE CREATIONS : 24 rue des garmants - 92240 Malakoff - France

 

CUSTOMER SERVICE

For any request, contact the customer service by  e-mail or Postal at the following addresses:

E-mail: info@ngone.fr

Head office: NGONE CREATIONS : 24 rue des garmants - 92240 Malakoff - France

 

COPYRIGHT

All the elements of the site to www.ngone.fr are and remain the intellectual and exclusive property of Ngone Creations. Nobody is authorized to reproduce, to exploit, to rerun, or to use in any aspect, even partially, elements of the site what ever  they are software, visual or sound.

 

DISPUTES

The present on-line terms of sale are subjected to the French law. In case of dispute, competence is attributed to the competent courts, in spite of defendants' plurality or call in guarantee.

 

MODIFICATIONS AND UPDATES

We reserve the right to modify our General terms of sale in particular considering possible standard changes. The new general terms and conditions will be applied on the date of their publication on the site www.ngone.fr

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.